Privacy Policy

1. Personal Data

For the purposes of this Policy, “personal data” means any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person or household, or any other data or information that constitutes “personal data”, “personal information”, or “personally identifiable information” under applicable law.

2. Personal Data We Collect from You Directly

We will collect any personal data that you choose to share with us, or that you allow us to access as part of creating an account on the Platform or otherwise using the Service. This may include the following:

• Personal data associated with creating and updating your user account(s) on the Platform. This may include things like email address and name. We use this information to administer your account, make the Platform and the Service available to you, communicate with you about your account, the Platform, and the Service, and for customer support purposes.
• Personal data associated with collecting and/or processing payments. This may include things like name and address. Please note that we use third party payment processors, including Stripe, to process credit card payments made to us. We do not retain any personally identifiable financial information related to credit card payments, such as credit card numbers. Instead, you will provide all such information directly to the third party processor. The processor’s use of your personal data is governed by their own privacy policy.
• Personal data associated with receiving and responding to inquiries or communications from you. This may include things like email, name, and any other personally identifiable data you choose to include in your communications with us. We use this information to investigate and respond to your inquiries and/or to communicate with you, and to enhance the Platform and the Service.
• Personal data associated with receiving and responding to support requests. This may include things like email, name, and any other personally identifiable data you choose to include in your communications with us. We use this information to provide customer support to you.
• Personal data associated with receiving marketing communications from us. To the extent that you agree to receive marketing communications from us, you may provide us with things like your email, name, and other personally identifiable information about yourself. We use this information to manage our communications with you, and to send you information about products and services that we think may be of interest to you. If you want to stop receiving email messages or other marketing communications from us, click the “unsubscribe” link at the bottom of the email/marketing communication. Note that you cannot unsubscribe from certain Platform-related or Service-related communications (e.g., account verification, confirmations, technical notices, or legal notices).
• Personal data associated with feedback you choose to provide to us. This may include things like email, name, and any other personally identifiable data you choose to include in your communications with us. We will use this information to communicate with you, to conduct market research, inform our marketing and advertising activities, and otherwise improve the Platform and the Service.
• Personal data associated with applying for a job with us. This may include things like your contact information, demographic information, educational and work history, information you provide to us during the course of any interviews, and any other information you choose to provide to us during the course of applying for a job with us. We will use this information to as part of the process of determining whether you are a good fit to work with us at Parasail.
• Device and Usage Information. We may collect data about your device, and how you and your device interact with the Platform and/or the Service. For example, we may collect usage data (including things like the features of the Platform/Service you choose to use, the web pages you visit, your interactions on our website(s), and your interactions with us via email or other methods), and device, connectivity, and configuration data (including things like information about your device, the network you use to connect to the Platform/Service, data about your operating system and other software installed on your device, IP address, browser type, and referring URLs). We use this information to improve the Platform and the Service.
• Metadata. We may collect certain metadata – essentially, data about your data – that could be used to identify you. This may include things like statistics related to your usage of the Platform/Service (e.g., length of engagement, location, and browser type), your usage of the API token that you use to access the Platform/Service, and your large language model (LLM) token usage and time usage (e.g., what models you choose to leverage, and how may tokens you consume). We use this information to improve the Platform and the Service.

3. Personal Data We Receive About You from Third Parties

We will collect certain personal data from third parties, which we often combine with personal data we collect from you. This may include the following:

• Information we receive from authentication services you use to connect to the Platform or the Service. This may include things like OIDC issuer ID (e.g., GoogleID, Auth0 ID, Okta). These services will authenticate your identity and provide you with the option to share certain personal data with us, which could include your name, email address, and other information. The specific data we receive will vary based on that third party’s policies, and your privacy settings on that third party site. We use this information to administer your account, make the Platform and the Service available to you, communicate with you about your account, the Platform, and the Service, and for customer support purposes.

4. How We Use the Personal Data We Collect

We use personal data to provide and improve the Platform and the Service, and to perform essential business operations. This includes operating the Services, maintaining and improving the performance of the Services, developing new features, conducting research, and providing customer support. Examples of such uses include the following:

• Making the Platform and Service Available to You. We use data to carry out your transactions with us, and to make the Platform and the Service available to you. In certain cases, the Platform and/or Service may include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your experience based on the data we have about you.
• Technical support. We use data to diagnose product problems, and to provide other customer care and support services.
• Improving the Platform and the Service. We use data to continually improve our Platform and our Service, including system administration, system security, and adding new features or capabilities.
• Business Operations. We use data to develop aggregate analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
• Recruitment. If you apply for a job with us, we use your data for recruitment purposes.
• Promotions. We may use your data to administer promotions, surveys, or other similar activities.
• Improving Advertising Campaigns. We may use your data to improve our advertising campaigns, primarily in an effort to prevent targeting of impressions via third-party channels when they are not relevant to you.
• Sending Periodic Emails. We may use your data to send you periodic emails. Depending on the marketing preferences you select when you create your account, we may send you occasional marketing emails about our products and services, which you can unsubscribe from at any time using the link provided in the message.
• Generally. We use data to respond to your inquiries and requests relating to our Platform and Service, to create and administer your account, to process payments, and to provide us with information and access to resources that you have requested from us. We also use data for general business purposes, including, among other things, to improve customer service, to help us improve the content and functionality of the Platform and the Service, to better understand our users, to protect against wrongdoing, to enforce our Terms of Service, and to generally manage our business.
• Communications. We use data we collect to communicate with you, and to personalize our communications with you. For example, we may contact you to inform you when your subscription is ending, to discuss your account, to let you know when updates are available, to remind you about features of the Platform and the Service that are available for your use, to update you about a support request, or to invite you to participate in a survey. Additionally, you can sign up for email subscriptions, and choose whether you want to receive marketing communications from us.

5. We Do Not Use Personal Data Contained in Your Input or Output to Train Our Models, or to Improve the Platform or Service.

We treat personal data that is contained within Input and Output differently than in the rest of this Policy.

For the purposes of this Policy, “Input” means any data, images, code, or other content (including, without limitation, text, graphics, audio files, video files, or computer software) that you either: (i) publish, upload to, or use in conjunction with the Platform; (ii) make available in conjunction with the Platform, or (iii) allow the Platform to access; and “Output” means content and/or data generated by the Platform, and/or one or more model(s), in response to a query.

We will not use your Input, or your Output, or any personal data contained in that Input or Output, to train our own models or to improve the Platform or the Service.

6. Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies, but if you do, your ability to use or access certain parts of the Platform or Service may be affected.

We use cookies and other similar identifiers to understand and save your preferences for future visits, to advertise to you on other sites, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some examples of cookies and tracking technology that may be included in the Platform and Service include Google Analytics, PostHog, and Microsoft Clarity.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you choose to disable cookies, you may be unable to access certain parts of our site. A banner asking you to accept our cookies policy will be displayed upon the first visit to our website (or the first visit after you delete your cookies). Unless you have adjusted your browser setting so that it will refuse cookies and/or you have not accepted our cookies policy, our system will issue cookies when you log on to our site.

Our web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, and to count users who have visited those websites. We may also include web beacons in our promotional email messages or newsletters, to determine whether and when you open and act on them.

Finally, our Services may contain web beacons or similar technologies from third-party analytics providers that help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address).

7. How We Protect Your Personal Data

The security of your personal data is important to us. Parasail follows generally accepted industry standards, including the use of reasonable and appropriate administrative, physical, and technical safeguards, to protect your personal data. This includes implanting reasonable access controls, and limiting access to systems that contain personal data to those people who have the need to access them (e.g., the “least-privilege” principle). However, no method of transmission over the Internet, or method of electronic storage, is fully secure. Therefore, while Parasail strives to use commercially reasonable means to protect your personal data while in motion and at rest, Parasail cannot and does not guarantee your data’s absolute security or confidentiality.

8. When We Share Your Information with Others

We share your personal data with your consent, or as necessary to make the Platform and the Service available to you. We also share personal data with vendors or agents working on our behalf for the purposes described in this Policy. For example, companies we have hired to provide payment processing services, CRM services, and customer support may need access to personal data to provide those functions. In such cases, these companies are required to abide by our data privacy and security requirements, and are not allowed to use personal data they receive from us for any other purpose.

We may disclose your personal data as part of a corporate transaction such as a corporate sale, merger, reorganization, dissolution, or similar event.

Finally, we will access, transfer, disclose, and/or preserve personal data, when we have a good faith belief that doing so is necessary to:

• comply with applicable law or respond to valid legal process, judicial orders, or subpoenas;
• respond to requests from public or governmental authorities, including for national security or law enforcement purposes;
• protect the vital interests of our users, customers, or other third parties (including, for example, to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone);
• operate and maintain the security of the Platform and Service, including to prevent or stop an attack on our computer systems or networks;
• protect the rights, interests or property of Parasail or third parties;
• prevent or investigate possible wrongdoing in connection with the Platform of Service; or
• enforce our Terms of Service.

We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

We do not sell your personal information to third parties.

9. Where We Store and Process Personal Data

Personal data we collect may be stored and processed in the United States, the European Union, or in any other country where Parasail or its affiliates, future subsidiaries or service providers maintain facilities. The storage location(s) are chosen in order to enable efficient operation, improve performance, and create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect is processed according to the provisions of this Policy, and the requirements of applicable law wherever the data is located.

We transfer personal data from the European Economic Area, the UK and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we engage in such transfers, we use a variety of legal mechanisms to help ensure your rights and protections travel with your data, including standard contractual clauses that have been approved by the European Commission.

10. How Long We Retain Your Information

We will retain your personal data for as long as necessary to make the Platform and the Service available to you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different types of data in the context of the different aspects of the Platform and the Service, actual retention periods can vary significantly. The criteria we use to determine the retention periods include:

• How long is the personal data needed to make the Platform and/or Service available, and/or operate our business? This includes such things such as maintaining and improving the performance of the Platform and the Service, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods.
• Is there an automated control, such as in your privacy dashboard, that enables you to access and delete the personal data at any time? If there is not, a shortened data retention time will generally be adopted.
• Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate.
• Has the user provided consent for a longer retention period? If so, we will retain the data in accordance with your consent.
• Is Parasail subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

We do not store or log any personal data you send as Input to the “serverless” and “dedicated” versions of the Service, and we will not inspect such data without your permission, and will only retain such data for as long as is necessary to provide the Service to you (i.e., for the time it takes to generate Output and deliver that Output to you).

We generally store and log any personal data you send as Input to the “batch” version of the Service for 30 days, though the specific timeframe may vary.

11. How You Can Access and Control Your Personal Data

You can view, access, edit, delete, or request a copy of your personal data for certain aspects of the Platform and the Service. You can also make choices about Parasail’s collection and use of certain data. How you can access and control your personal data will depend on which aspects of the Platform and Service you use.

You can always choose whether you want to receive marketing communications from us. You can also opt out from receiving marketing communications from us by using the opt-out link on the communication.

• Data Access and Portability. You can request a copy of your personal data by sending an email to hello@parasail.io with “Please send me a copy of my personal data” in the subject line. Parasail will verify your ability to access that email, then send you a digital export of the data we hold that is associated with your email address. We will use reasonable efforts to respond to your request within 30 days of our receipt of the request.
• Data Erasure. You can request that Parasail delete your personal data by sending an email to hello@parasail.io

12. Children’s Personal Data

The Platform and the Service are not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 13. If an individual is under the age of 13, they should not use the Platform or the Service, or otherwise provide us with any personal data (either directly, or by any other means). If a child under the age of 13 has provided personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. If we learn that any personal data we have collected has been provided by a child under the age of 13, we will promptly delete that personal data.

13. Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website or through the Platform or Service. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by those websites in accordance with their privacy policies. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

14. Changes to this Policy

We will update this Policy as necessary to reflect customer feedback and changes in our Platform and Service. When we post changes to this Policy, we will revise the "last updated" date at the top of the Policy. If there are material changes to the Policy or in how Parasail will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by sending you a direct notification. We encourage you to periodically review this Policy to learn how Parasail is using your personal data.

15. Contact Us

If you have any questions regarding this Policy, or our Platform or Service, please send an email to hello@parasail.io